You can contact Technical Support Monday through Friday from 6:00 a.m. to 5:00 p.m. PST (9:00 a.m. to 8:00 p.m. EST) excluding customary U.S. holidays. We can also be reached on weekends for emergency support.
Telephone: (+1 408) 627 4149
Customers may choose between one of the three service plans for technical support.
Phone calls to our technical support team are charged at the hourly-based rate. The minimum charge is for 30 minutes.
Incident-based support covers tasks that can be resolved within an hour. If the issue is beyond a regular incident, we will suggest an alternative to the customer.
Technical support provided after normal business hours is charged at a premium rate. Please contact us for details.