Technical Support

You can contact Technical Support Monday through Friday from 6:00 a.m. to 5:00 p.m. PST (9:00 a.m. to 8:00 p.m. EST) excluding customary U.S. holidays. We can also be reached on weekends for emergency support.

email: support@elandsys.com

Telephone: (+1 408) 627 4149

Eland Systems
300 Avenue W. 1st Floor
Brooklyn, NY 11223

Pricing

Hourly-based Rate

• $60 for each 30-minute interval
• One hour minimum
• One business-day response
• Pre-paid subscription

Incident-based Rate

• $100 per incident
• One business-day response
• Pre-paid subscription

Service Rate

• $200 per hour
• One business-day response
• Pay-as-you-go
  

Support Policy

Customers may choose between one of the three service plans for technical support.

Phone calls to our technical support team are charged at the hourly-based rate. The minimum charge is for 30 minutes.

Incident-based support covers tasks that can be resolved within an hour. If the issue is beyond a regular incident, we will suggest an alternative to the customer.

Technical support provided after normal business hours is charged at a premium rate. Please contact us for details.